Frequently asked questions
31 questions and answers about official photos, children, printing, saved photos, branches and professional photography.
Official photos
Do I need an appointment?
No appointment is required. Visit any branch during opening hours.
Do staff know official photo requirements?
Yes. Branches know common government and official photo requirements. Bring any special specifications issued for your application.
Can I choose my photo before printing?
Yes. You approve your preferred shot before editing and printing. Another shot can be taken before approval and production begin.
What if Absher or an authority rejects my photo?
Provide the rejection reason. We will review it and correct the photo at no cost if the issue resulted from our preparation. Final acceptance remains with the authority.
Do I receive a digital copy?
With photography and printing, you may request a digital copy of the selected photo at no extra charge. Digital-only service is separate.
Do I receive every shot from the session?
No. The service includes only the shot you select and approve. Other shots are not included, even as digital-only files, and may be ordered separately.
Can I split the included copies between different shots?
Each service has its defined package. Copies use the same selected shot and edit and cannot be split between different shots or edits.
Do you provide military-photo edits?
No. Al Khayam Studio does not edit ranks, insignia, names, add or change military uniforms, or alter military status or information shown in a photograph.
Do you take professional CV and LinkedIn photos?
Yes. We provide professional portraits suitable for CVs and professional profiles, with an appropriate background and pose.
Can you change the background or prepare a transparent PNG?
Yes. Background replacement and transparent PNG preparation are available depending on the photo and source quality.
Children & family
Do you photograph children and babies?
Yes, including official photos. The photographer helps with positioning and a parent or responsible guardian should be present.
What if my child does not cooperate?
We allow time for the child to settle. Additional shots in the same session do not cost extra as long as no photo has been approved.
Printing & archive
Can I request a photo taken years ago?
Yes. Saved photos can be searched using your mobile number and, if available, reprinted or ordered in a different size.
Can I print my photo at another branch?
Yes. Bring the previous invoice if possible, or provide your mobile number and the original branch name.
Can you print a photo from my phone?
Yes. You may send it to the branch WhatsApp for an initial enquiry. Work begins after visiting the branch and issuing the invoice.
Do you restore old or damaged photos?
Yes, depending on the original. Results depend on the quality and detail available in the source image.
Do you scan printed photographs?
Yes. Scanning creates a digital file whose quality depends on the original and cannot guarantee a high-quality result from a weak source.
Can I print the same photo in more than one size?
Yes. The same photo can be ordered in multiple sizes, with each size treated as a separate order.
Can I request the photo without editing?
Yes. A photo can be provided without editing, depending on the service and photo requirements.
Which photo is saved in your system?
The approved photo from the order is saved and can later be searched using the registered mobile number or invoice.
I changed my mobile number. Can my saved photos be moved to the new number?
Yes. Provide the old and new mobile numbers and ask the staff to update the saved-photo records.
Can you search for an old photo using the invoice?
Yes. If available, the invoice can help locate the previous order and saved photo.
Are saved photos private?
Yes. Saved photos are private and are only released after verifying the request against the registered mobile number or invoice.
Professional & on-location
Do you provide on-location photography?
Yes, including weddings, celebrations, events, homes, halls and other locations depending on the request.
Can you photograph employees at company premises?
Yes. We can bring suitable backgrounds and lighting and create consistent employee photographs on site.
Do you photograph graduations?
Yes. Graduation photography is available in the studio or on location depending on the request.
Do you photograph properties, shops or projects?
Yes. We provide photography for properties, shops, projects and locations depending on the assignment.
Branches & service
Do services differ between branches?
The services shown on the website are available across all eight Al Khayam Studio branches. Some specialised work may require central preparation, and the branch confirms collection timing based on the order.
How long do large-format orders take?
Usually around 2 to 10 days depending on the order, preparation and transport. The branch confirms collection timing.
If I arrive shortly before closing, will I receive the photos the same day?
We may be able to take the photo, but editing and printing require time. Collection may be arranged for the next day.
Had an issue at a branch?
Contact management through complaints and suggestions WhatsApp: 053 801 6000. Include the branch, invoice number if available, visit date, mobile number and issue description.